Terms & Conditions

Shipley’s Fine Jewelry - Terms & Conditions

These Terms & Conditions govern the use of our website and services, as well as the terms of sale, repairs, and custom work provided by Shipley’s Fine Jewelry (“SFJ”, “we”, “our”, “us”). By purchasing from us, placing a repair order, or using our services, you agree to be bound by these terms.

1. Business Information

Shipley’s Fine Jewelry
1960 Eastwest Parkway, Suite 101, Fleming Island, FL 32003
Phone: 904-215-2155
Email: info@shipleysfinejewelry.net

2. Products & Services

We offer a curated selection of fine jewellery, including engagement rings, wedding bands, bracelets, necklaces, pendants, earrings, and men’s jewellery.
Products are available for purchase in-store and via our integrated Jeweler Showcase platform.
We also provide professional jewellery repair, custom design services, and ring sizing.

3. Pricing & Payment

  • All prices are subject to change without notice based on current metal market rates.

  • Accepted payment methods: cash and all major credit cards.

  • Special orders require full payment at the time of order.

  • Custom orders require a $500 deposit, with the remaining balance due upon agreement of final design.

4. Service Terms & Conditions

Estimates & Pricing

4.1. Prices quoted are estimates only. Final pricing will be determined after physical evaluation of the item.
4.2. Estimates provided at service intake may change following inspection.
4.3. SFJ is not responsible for the pre-existing condition of any item at the time it is received.

Evaluation & Approval

4.4. All items are inspected upon receipt, and a written or verbal estimate will be provided within 1–2 business days.
4.5. Work will only proceed once the customer approves the estimate.
4.6. Turnaround times depend on parts availability, order times, staffing, and workload.

Completion & Pickup

4.7. Customers will be notified via phone, text, or email when work is completed.
4.8. Customers are responsible for collecting and paying for all serviced items.
4.9. Items left uncollected for more than 30 calendar days from the first completion notice will be considered abandoned and become the property of SFJ without further notice or compensation.

Repair Guarantee

4.10. We guarantee the workmanship of all repairs performed.
4.11. This guarantee does not cover any damage or failure after pickup that is not directly related to our workmanship.

Sales, Exchanges & Returns

4.12. All jewellery sales are final.
4.13. In-stock merchandise may be exchanged within 30 days of purchase for in-store credit or alternative merchandise.
4.14. No returns or exchanges are permitted on custom orders, special orders, or special-order parts.

Ring Sizing

4.15. All rings are sized according to the customer’s specifications at intake.
4.16. Customers are responsible for determining their correct size based on personal comfort.
4.17. Adjustments requested after completion will incur additional fees.

5. Liability

  • Any item received in damaged condition will be replaced.

  • We are not liable for delays caused by supply issues, third-party vendors, or circumstances beyond our control.

  • All gemstones and handmade items may have natural variations; specifications are discussed at purchase.

6. Intellectual Property

All designs, images, and content on our website are the property of Shipley’s Fine Jewelry or used with permission.
Unauthorised reproduction, modification, or distribution is prohibited.

7. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida and Clay County. Any disputes shall be resolved in the courts of Clay County, FL.

8. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with the “Last Updated” date revised accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated terms.